Main missions
Reporting to GO Security Oversight Executive Manager, the Operational Resilience Expert contributes to the development and implementation of the end-to-end strategic approach to Operational Resilience including governance, oversight of Operational Resilience activity throughout AXA GO as an entity. This role involves ensuring that IT services can be recovered and resumed in a timely manner following a disruption, thereby minimizing the impact on business operations.
Your responsibilities include:
- Support the GO Security Oversight Executive Manager & the GO Security Oversight Operational Resilience Officer Lead in aligning all IT Service Continuity Management (ITSCM) & IT Resilience (ITR) planning, initiatives, and goals with Group guidelines and regulatory requirements as DORA.
- Develop and maintain the IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and methodology as part of the Operational Resilience Management System
- Establish operational resilience requirements and guidelines for consumption by wide audiences and provide training to Local Operational Resilience teams
- Review business impact analyses to identify critical IT services and potential threats.
- Collaborate, Support and Oversee IT Service Continuity Plans (ITS Continuity Plans) to ensure the recovery and continuity of IT services.
- Regularly review and update continuity plans based on test results to ensure the effectiveness of the ITS Continuity plans and changing business requirements.
- Collaborate, Support and Oversee Local Operational Resilience teams of AXA Group Operations in the diverse activities including but not limited to yearly DR Test campaign, ITSCM & ITR Strategy (Backup/Restore, Fast Isolation), status of ITSCM activities and overall readiness of IT services.
- Prepare and facilitate awareness and training programs and sessions to wide audiences
- Monitor and assess the effectiveness of ITSCM activities and make recommendations for continuous improvement.
- Provide visibility and report to the GO Security Oversight Executive Manager & the GO Security Oversight Operational Resilience Lead Expert on the overall Operational Resilience Program
- Contribute to the remediation of audit issues on Operational Resilience perimeter
Expected skills & experience
We are looking for someone with the following experience and skills:
Experience
- University degree in Security or IT.
- Operational Resilience industry certification (ISO 22301 Lead Implementor / Lead Auditor or equivalent) strongly recommended.
- Experience > 5 years.
- Strong experience in Operational Resilience Management Systems.
- Experience of working on ISO27001/2 and/or related security standards is a plus.
- Experience working in Regulatory requirements related to Operational Resilience (GDPR, DORA…) is a plus.
- Experience working in Financial Services sector preferred.
Technical skills
- Proficiency in IT Service Continuity Management (ITSCM) & IT Resilience (ITR) standards, good practices & tools.
- Business Continuity Management (BCM) and in Incident & Crisis management (I&CM standards knowledge is a plus.
- Strong understanding of risk management principles.
Soft skills / transversal skills
- Ability to effectively operate in a decentralized and political corporate environment.
- Ability to function effectively in a matrix structure.
- Strong communication skills to collaborate and interact with various stakeholders.
- Excellent time management skills (tight deadlines).
- Ability to prioritize activities and to manage action plans, review progress and adjust where required.
- Good analytical skills and the ability to clearly identify key issues.
- Ability to recommend solutions relevant to the complexity, scope, risk and magnitude of problems impacting the service level.
- Fluency in English is a necessity.
- Fluency in French is an advantage.
