Coordinate across functional disciplines in order to achieve the customer satisfaction. Manage the performance against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective communication, as much internal as external to fulfill contract obligations (quality, cost, and on-time delivery). Develop and maintain relationships that can be growth opportunities as a sales force extension. Give support facilitating and coordinating customer service team (as required). Act as the primary contact to attend the inquiries for assigned customers and is the voice of the customer within the facility. Review contracts to ensure that the Associate Representative (i.e., order administration) is processing orders according to negotiated requirements, including importation and exportation. Entry standard engineering and international orders and their daily maintenance. Add/Register new customers in database. Responsible for ensuring that the orders are received into the ERP system and/or other support databases. Responsible for ensuring that the requirements of purchasing system are being fulfilled by the customer´s buyer. Provide continuous feedback to customers, related to order status, in order to accomplish with the customer needs. Coordinate and lead the internal activities of all departments involved in achieving our customer commitments. Coordinate the courier service. Extended support in foreign commercial offices (Monterrey and Guadalajara) coordinating social prevision requirements (IMSS, INFONAVIT, etc.) Meet any other activity assigned by your supervisor or special requirements of the company. Active participation in continues improvements programs and committees. Know and comply the Policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH).
A Bachelor's degree in Engineering, Business Administration, or a related field from an accredited institution is required. Minimum of 3 years customer service experience on electrical industry sales in a large company required. Advanced Excel Must have basic level verbal and written English skills required.
Demonstrated strong skills on following competencies: Business Acumen; Problem Solving; Drive for Results; Presentation Skills; Customer Focus; Analytical Thinking Skills, Communication, Organizational Agility.
FUNCTIONAL COMPETENCIES Sales and Channel Strategy & Management. Value Proposition Design.
